RETURNED GOODS POLICY:
Refunds requests are granted within 30 days from order date only. All returned goods will be subject to 15% restocking fee. All items must be returned in resell-able condition (Original Box unopened and original packaging, no tape or fingerprints. Returned Item will be inspected for cleanliness, damage and completeness). Any Item or Items that does not meet these criteria will not be accepted and will be returned. NO EXCEPTIONS!
Customer will pay actual shipping costs on exchanged items. Any items that have been mis-installed or modified from their original state will not be accepted for return. Tools, Used Parts and Special Order items are Non-Returnable. WARRANTY POLICY Warranty is limited to the cost of the replacement part. Collateral parts damage and labor are not covered under warranty.
All warranties limited to Manufacturer's warranty. No further warranties are expressed or implied. Purchaser is responsible for all shipping on warranty claims. Used parts have no warranty. SALES TAX - Charged per state (to be reviewed) STATEMENT OF LIMITED LIABILITY - Because Elite Gear has no control over the installation and/or other uses of our products, Elite Gear will not be held liable for personal, property, legal, or financial damages or claims stemming from the use or misuse of any product we manufacture or sell.
The purchaser assumes all responsibility for the safety, proper installation, performance, and applicability of these products. If you have any doubts or concerns about the installation, function, performance or proper use of any of our products, please contact us prior to the installation or use of the product.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.